Shipping Policy

Digital Products
Digital photos are delivered automatically after purchase.
Once your payment is processed, you will receive:

A download link on the confirmation page

A download link sent to your email

No shipping fees apply to digital items.
If you have trouble accessing your files, please contact me and I will resend the download link.

Physical Prints (Coming Soon)
Physical prints and products are fulfilled and shipped by a third‑party provider (Printful).
When these items become available, the following will apply:

Shipping rates are calculated at checkout

Processing times vary depending on the product

Delivery times depend on your location and the carrier

Tracking information will be emailed to you once your order ships

Shipping Locations
Printful ships to most countries. Some regions may have restrictions or longer delivery times.

Order Processing Times
Digital products: Immediate delivery after payment
Physical products: Processing times vary by item and will be listed on each product page once available

Customs and Import Fees
For international orders, customs fees or import taxes may apply. These charges are the responsibility of the customer.

Incorrect or Damaged Physical Items
If you receive a damaged or incorrect physical product, please contact me within 7 days of delivery with photos of the issue. I will work with Printful to replace the item.

Contact
For questions about digital downloads, physical shipping, or order issues, contact:
Jen Trusty / Trusty’s Golden Hour
jen@trustysgoldenhour.com